Terms and Conditions

1) Driver Licenses

You must be over the age of 18, have a valid license and carry it on you at all times whilst driving. Overseas licenses and ‘International Drivers Licenses’ are accepted in New Zealand but it must be in English or have an English translation.

2) Minimum hire

During peak season (December - March) minimum hire period is 7 days. During low season (April - November) minimum hire is 5 days.

The vehicles will be available for pick up at 9am on the first day of hire, and are to be returned by 4pm on the last day of hire, ensuring you maximum value for money. CamperCo rates are charged by calendar day so if you pick up your campervan on Tuesday and return it the following Tuesday this hire will be calculated as an 8 day rental.

3) Costs and Cancellations

Payment is to be made in full upon booking. If cancellation is within 10 days of the pick-up date, a fee of 50% of the gross rental will be forfeited. Cancellation before the 10 day period will be entitled to a full refund minus a 5% administration fee.

CamperCo accepts MasterCard, Visa, American Express, cash and direct debit payments, with direct debit being our preferred payment method. All transactions are in NZ dollars and we are unable to accept responsibility for exchange rate fluctuations or bank fees which could vary the amount refunded or charged compared to the quote received.

4) Rental Duration & Extensions

Extensions may be organized subject to availability, at the current rental rate. If the campervan is returned early for any reason after it has been used then no refund is available, unless the hirer has contacted CamperCo and come to an agreement on an early return.

5) Vehicle Pick-up & Drop-off

Vehicles will be available for pick-up at 9am on the first day of hire. They are to be returned on the agreed date at the nominated depot before 4pm on the last day of hire, or 3pm if the vehicle is being dropped in Christchurch (for relocation reasons), but special arrangements can be made according to each circumstance. Late returns will incur a fee of $40 per hour to 7pm, after which four day's extra payment will be charged for each day the campervan is absent, if no extension has been authorised.

Vans will be hired with a full tank of fuel and are to be returned full. If they are not full when returned a $100 fee will be charged.

Vans will be clean when hired and should be cleaned before return. If they are not clean, a $100 cleaning fee will be charged.

Apon pick-up the hirer is required to sign a checklist which will identify any defects on the vehicle and itemise the contents with their individual replacement cost. On return we will inspect the vehicle for damage and that the contents are complete and not damaged. You will be liable for any new defects or missing items.

6) No Smoking

All CamperCo vans are completely smoke free. A $100 cleaning fee will be charged if the campervan smells of smoke on return.

7) No Pets

Animals are not permitted inside the vehicle at any time.

8) Insurance Excess

All CamperCo vehicles carry full cover insurance free of charge, with various excess options. To ensure the driver is always covered they must be over 18 years of age, carry their license at all times and abide by following description of use:

• Follow the rules of the NZ road-code
• Drive on NZ public paved roads only
• Not drive under the influence of alcohol or drugs
• Not engage in stunt driving, racing, or driving on a railway
• Lock the vehicle if left unattended and not leave keys on the vehicle
• Not drive the vehicle in water or on beaches
• Not drive the vehicle in a careless manner
• Wear seat-belts at all times when driving including passengers

If these conditions are breached you may be required to pay up to the full cost of replacement for the vehicle. If any major repairs are required, the hirer must contact CamperCo immediately, and failure to do so may jeopardize any claim that comes about following the conclusion of the hire period.

You will be covered for the cost of damage to third party property or to the rented vehicle for a single vehicle accident, including theft or attempted theft, vandalism, and fire. If the accident is deemed your fault you may be liable for the cost of hiring while the vehicle is under repair, and/or towage costs to Nelson. The insurance does not extend to the items that belong to the hirer which is why we recommend travel insurance.

Any accident must be reported to CamperCo, and to the New Zealand Police immediately. Failure to do so will result in additional $100 administration fee on top of any excess.

If an accident occurs where a third party is at fault, you will either be provided with a replacement campervan, or refunded for the days you loose from the hire period. If you are deemed at fault then the remaining hire charge will not be refunded.

The excess amounts you may be liable for should an insurance claim occur, are as follows:

• $1000 excess for drivers over 25
• $1500 excess for drivers 21 to 25
• $2000 excess for drivers under 21 or those who have had a full license for less than 12 months

You can reduce your excess to nothing by paying an extra amount per day, which depends on your age. This means that if there is an insurance claim that complies with the insurance conditions outlined above, you are not liable to pay any excess. These charges are in addition to the daily hire rate and can be selected while making a booking.

• Drivers Over 25
  $20 per day
• Drivers Aged 21 - 25
  $25 per day
• Drivers Aged under 21 or those who have had a full license for less than 12 months
  $30 per day

These excess reduction charges are capped at $700. This is for customers who wish to hire for a long period, so the most they would have to pay for excess reduction is $700.

9) Child Seating

10) Unattended Vehicles

When hire vehicles are not returned to our premises but left to be picked up, the keys must be locked in the boot and not in the main cabin and never visible.

11) Special Conditions

The rental prices and fit out of CamperCo campervans may be subject to change at any time due to upgrades, modifications or conditions out of our control. If prices do change, any customer who has made a booking will be notified immediately.

The rental agreement is a legal binding document which must be signed before any campervan is hired.

12) Infringements

No-one likes a parking fine or speeding ticket, but it happens and sometimes without you even knowing (speed cameras). Therefore it is necessary for us to hold your credit card imprint for 30 days after returning the vehicle in the event of a fine being sent to CamperCo. As a merchant operating in NZ CamperCo retains the right to charge the hirer for any fines associated with the campervan for the period of hire, any associated administration costs relating to a breach in CamperCo's terms and conditions, and any accidents including third party property damage which was not reported on the return of the vehicle.

13) CamperCo Van Guide

Each campervan is equipped with a specific guide to help you navigate around your campervan.

14) Gas Cooker

All campervans have a gas cooker available for use free of charge. Please ensure great care when using these cookers as the gas is highly flammable. The cookers are not be used inside the campervans, there is a small pull out table at the back which will be shown to you on pick up.